Our customers are the life of our business and we strive to make every customer 100% satisfied with the products and customer service they receive. If for any reason you are unhappy with your experience, please do not hesitate to reach out us through the contact form on this website and we will do everything in our power to put a smile back on your face.
Diaper Bag Collections:
We stand behind the quality of our diaper bag collections and we are confident that you will love them as much as we do! At Mia + Sophia we offer an industry-leading 365-day warranty beginning at the time of purchase. Our warranty covers hardware and/or fabric defects on items purchased through authorized Mia + Sophia retailers. We have gone to great measures to design and create high quality products to fulfill the need of both style and functionality.
Diaper Bag Clutch:
Our diaper bag clutch comes with a 6 month warranty beginning at the time of purchase. Our warranty covers hardware and/or fabric defects on items purchased through authorized Mia + Sophia retailers.
Please note that our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller or from one of our giveaways are also not covered under our warranty.
If you are experiencing any issue, we do invite you to reach us by clicking one of the options below as our goal is always to provide exemplary service.
PRIVACY & SAFETY
Your information and privacy is very important to us. Rest assured, we do not share or sell your information for any reason.
As our brand continues to grow we welcome all wholesale inquires. Simply contact us through our contact form on this website to start a conversation.
PAYMENT METHODS, SHIPPING, & RETURNS
We currently accept all major credit, debit cards and PayPal.
Free shipping is only available to United States residents at this time. International shipping rates are provided by our shipping partners and paid directly to the shipping partner that you select upon checkout. Please note that shipping rates do not include duties. Duties will be paid separately upon arrival of your package and vary per country.
US orders are estimated to arrive between 3-7 business days. International orders are estimated to arrive between 10-30 business days. International shipping delivery dates are currently extended due to international COVID-19 and customs restrictions.
We strive for 100% customer satisfaction. Rest assured, our customer support and product quality are unrivaled. If you are not satisfied with your purchase simply contact us and we will be sure to put a smile back on your face.
We accept returns on items in their original condition. Items must be sent back to us within 30 days of their arrival, with all tags and original packaging included. If an item is returned without the original packaging a 10% restocking fee will be charged. Damaged or used merchandise is not eligible for return. The customer is responsible for the cost of return shipping. Refund for your returned item is refunded minus the cost of shipping.
Returns can take up to 5 business days to process once they have been received at our warehouse.
To process a return, please visit our returns center.